FHC-LOGO-525

FREQUENTLY ASKED QUESTIONS

Cleaning FAQ

We supply all of the tools and supplies that our technicians need to clean your home, including vacuum cleaners, scrub brushes, cleaning solutions, and freshly-washed cleaning cloths.

We will assign a professional cleaning technician based on your location. All of our cleaners are well trained, highly rated, and thoroughly vetted. We conduct background checks

For most homes, we assign a single cleaning technician, although we may schedule additional cleaners for larger jobs.

We know that many of our clients are very fond of our cleaners! We cannot guarantee which employee will be at your home on any given day, but if you have a preference for a particular cleaning technician, contact our office to let us know and we will assign them to your home whenever they are available. When that is not possible, we will send a different cleaner, and we guarantee that they will also do a great job for you.

We make it very simple. Just visit our page and enter the required information. You will get a quote instantly.

We make it very simple. Just visit our page and enter the required information. You will get a quote instantly.

We make it very simple. Just visit our page and enter the required information. You will get a quote instantly.

We make it very simple. Just visit our page and enter the required information. You will get a quote instantly.

We make it very simple. Just visit our page and enter the required information. You will get a quote instantly.

PRICING FAQ

We use a flat-rate pricing based on the square footage of your entire home. If you don’t know the square footage of your home, you can enter your address on Zillow.com, which should be able to tell you. To see an estimated price, simply request an instant quote, and select your home size on our online booking form. Then select the service and frequency of cleanings you would like, plus any Add-Ons, to see the estimated cost. 

If the actual size of your home or level of service needed differs from the information given in requesting an estimate, the final charge will be adjusted accordingly.

Yes! For recurring cleanings, we offer discounts based on the frequency of the cleaning. The more frequent the cleanings, the bigger the discounts!

We make it very simple. Just visit our page and enter the required information. You will get a quote instantly.

We make it very simple. Just visit our page and enter the required information. You will get a quote instantly.

We make it very simple. Just visit our page and enter the required information. You will get a quote instantly.

We make it very simple. Just visit our page and enter the required information. You will get a quote instantly.

GENERAL SERVICE FAQ

If you are a new client, we recommend that you start with our Top-to-Bottom Deluxe Cleaning. This will give your whole house a fantastic clean and will get you caught up on your housekeeping. Then schedule our Recurring Cleaning Service and we will arrange regular cleanings on the frequency that you choose: every week, every two weeks, or every four weeks. We also offer  Move In/Move Out cleanings to deep-clean an empty house. BONUS: Get a discount off a Top-to-Bottom or Move In/Move Out Cleaning if you book Recurring Cleanings at the same time. Get started now with a fast free quote!

We offer several different cleaning options to suit different needs.

We make it very simple. Just visit our page and enter the required information. You will get a quote instantly.

We make it very simple. Just visit our page and enter the required information. You will get a quote instantly.

We make it very simple. Just visit our page and enter the required information. You will get a quote instantly.

SCHEDULING FAQ

It usually takes less than a minute to fill out the online booking form. You will see our straight-forward flat-rate pricing and can select your chosen service option and preferred date to begin your cleaning service. Our staff will follow up by phone or email to confirm your selections, answer any questions you might have, and confirm your payment information. If you would rather book by phone, just call us at 623-977-6725. It’s that easy!

We employ the best cleaning technicians in the Jacksonville area, so when you hire Fresh Look, you can trust that you’ll get a great clean every time.

We know that your schedule gets full — and so does ours! In order to make sure that our wonderful cleaning technicians can focus on cleaning (and not driving), we try to give them the most efficient schedule possible every day. And, of course, we don’t want to rush them when they’re working. So, while we cannot promise a specific arrival time, we will notify you of our estimated arrival window in advance of your cleaning date so that you can plan accordingly.

We want to give you the clean you need when you need it! 

For first-time and one-time services, our helpful scheduling staff will work with you to find an available appointment date that works for you. For our recurring cleaning service, once you are scheduled into the best day of the week, we will make sure you always have that day for every service, unless you request a change. That way you’ll always know when your house will be cleaned.